About Laura
I've been a Service Advisor for many years, most of them spent right here in Ludington and Manistee. I'm known for being friendly and helpful – I try to treat everyone like family. I'm a good listener, detail-oriented, and always strive to make things as easy as possible for my customers. I'm currently engaged to Matt Novogradac. We met in Manistee a few years back. Outside of work, family is everything. I have three kids, two grandsons, and two Great Danes that I love hiking and rock hunting with. Of course, I'm a die-hard Detroit Lions fan. I moved to Benzonia over a year ago and now currently work at Serra.
Customer rating
4.9 / 5 based on 302 ratings (213 written reviews)
Recent reviews
Laura is lovely. Very helpful.
— Gaylord S. ,
speedy and courteous
— Diana B. ,
Laura was helpful after the frustration dealing with the "virtual assistant" on the phone.
— Christian L. ,
Ery good she was friendly and nice
— Eric L. ,
As always Laura was polite, helpful, and communicated very well. You can tell that she cares!
— Lawrence M. ,
There was a scheduling problem with our appointment and it was going to be later than anticipated. Laura kept us updated and made sure we knew she wanted to make it right.
— Joseph B. ,
Easy to schedule, great communication, and love the video inspection. Thank you for the wonderful service!
— Jessica U. ,
Laura was very helpful in scheduling service for my 9-year-old Subaru Outback and arranging a rental car while my car was being serviced. She was very responsive when I contacted her regarding an update about service progress, too, which I greatly appreciated.
— Gene W. ,
Very good, helpful with any information we needed a throughout a day requiring multiple services!
— Daniel C. ,
Excellent. She communicated service progress in timely matter and responded to all my questions.
— Kallie J. ,