About Shawn
I'm a Service Advisor with a passion for cars and helping people, working at Serra Traverse City. Originally from South Boardman, I've been in the automotive industry for a while. My wife, Tayler, and my three-year-old daughter, Ember, are my world. I’m proud of my technical knowledge and my ability to connect with customers. I'm ASE Master Certified, with additional certifications including the BMW STEP program, EPA 609, DOT inspector, and State certified auto body technician, along with my Stellantis Expert in all categories and GM Mark of Excellence awards. My education includes Forest Area High School and Universal Technical Institute. I also served as National Technical Honor Society president and have received multiple student of the course awards. I've lived in Phoenix, Arizona, and Chicago, Illinois for a few years, and I’ve even visited Costa Rica. When I'm not at work, I enjoy professional disc golf, engine building, cards, and video games. I find satisfaction in lending a helping hand, greeting customers, and providing excellent customer service.
Customer rating
4.9 / 5 based on 511 ratings (382 written reviews)
Recent reviews
Shawn add in advance exactly what my vehicle was there for. This was a new vehicle purchased getting its first oil change. He asked me significant questions regarding my adjustment to the vehicle, any problems with vehicles, handling performance, or other possible questions I might have. He helped me with a couple questions. His communication style was exceptional being that he let me describe my questions without interruption, or finishing my sentences. After I left the service garage, and was driving, I had a question he probably answered, and then resolved my question. There was no belittling me, no diminishing my concern.
— Robin W. ,
Very detailed and efficient.
— Sara R. ,
Shawn is very nice, and my vehicle was well taken care of.
— Elizabeth C. ,
He was clear about repairs. I trust him.
— Carolyn G. ,
Shawn is great! Easy to work with, very knowledgeable, good communications.
— Bruce B. ,
Great
— Moira B. ,
Shawn was awesome! We asked if we could drop our car off early aswe we're in the area. He was so accommodating and let us leave the car almost a week early. He also told me a out free appraisals for a trade in value when I mentioned I liked the new outback. Well.... long story short ish, we got a new Outback lol.
— Laura L. ,
Excellent
— Richard F. ,
Great service. Excellent use of my time. He provided in depth explanations and was friendly and patient even at the end of the day.
— Margaret M. ,
He was very helpful with some questions I had about the car. Great person to work with.
— Rena J. ,