About Shawn
I'm a Service Advisor with a passion for cars and helping people, working at Serra Traverse City. Originally from South Boardman, I've been in the automotive industry for a while. My wife, Tayler, and my three-year-old daughter, Ember, are my world. I’m proud of my technical knowledge and my ability to connect with customers. I'm ASE Master Certified, with additional certifications including the BMW STEP program, EPA 609, DOT inspector, and State certified auto body technician, along with my Stellantis Expert in all categories and GM Mark of Excellence awards. My education includes Forest Area High School and Universal Technical Institute. I also served as National Technical Honor Society president and have received multiple student of the course awards. I've lived in Phoenix, Arizona, and Chicago, Illinois for a few years, and I’ve even visited Costa Rica. When I'm not at work, I enjoy professional disc golf, engine building, cards, and video games. I find satisfaction in lending a helping hand, greeting customers, and providing excellent customer service.
Customer rating
4.9 / 5 based on 420 ratings (310 written reviews)
Recent reviews
Shawn was great! He walked me though everything that was done to my vehicle and the plan for things that would come up down the road. I don't think I have had this experience at Serra in a long time.
— Parvaneh K. ,
Good communication skills.
— Gary S. ,
Great! Very personable & professional.
— Barbra G. ,
Just a pleasure to deal with
— Ruth N. ,
Excellent!!! Very attentive and accommodating!
— Lynda R. ,
It was great he got things done on time and found me a discount.
— Jeffrey W. ,
Shawn was great. He was so helpful getting me through the insurance hoops to make my repair happen!
— Elissa R. ,
Great! Fast and friendly.
— David D. ,
Good job as always! Shawn is right on top of things🤗
— Merlyn F. ,
I received friendly, prompt, quality service from Shawn. It's always nice to deal with good people!
— Bruce V. ,